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Year : 2023  |  Volume : 3  |  Issue : 2  |  Page : 314-316

Hard cataract or heart attack: A tragic miscommunication recipe!

1 Department of Ophthalmology, Command Hospital, Lucknow, Uttar Pradesh, India
2 Anterior Segment and Cornea Services, Department of Ophthalmology, Command Hospital, Lucknow, Uttar Pradesh, India
3 Department of Ophthalmology, Military Hospital, Bathinda, Punjab, India

Correspondence Address:
Rakesh Kumar Jha
Department of Ophthalmology, Command Hospital, Lucknow, Uttar Pradesh
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Source of Support: None, Conflict of Interest: None

DOI: 10.4103/IJO.IJO_2976_22

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Miscommunication arises when interacting members connect, but one or more of its members in the communication chain does not fully understand what has been conveyed. This can happen for a variety of reasons, including the initiator's inappropriate word selection, existence of communication barrier between the initiator and receiver, the receiver's misperception, and less frequently, the receiver being “off-target” to the communication chain. This case involves a 54-year-old woman with no known comorbid conditions who experienced an acute panic attack just before the start of scheduled cataract surgery, which was managed with abandonment of surgery followed by monitoring and treatment in the intensive care, conducting the departmental root cause analysis, and subsequent performance of uneventful surgery with satisfactory outcome after addressing the root cause.

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